Need help with Beekoozy?
We are here to help with account issues, bookings, provider subscriptions, and anything else related to the Beekoozy app and platform.
Contact Support
Email us and we will get back to you as soon as possible.
info@beekoozy.comWebsite: https://www.beekoozy.com
Frequently Asked Questions
How do I sign in or reset my password?
Open the Beekoozy app or visit beekoozy.com and tap Sign In. You can sign in with your email and password, or use Google. If you forgot your password, use the "Forgot password?" link on the sign-in screen to receive a reset email.
How do I book a property as a guest?
Browse available listings, select your dates, and complete checkout. You will receive a confirmation email with booking details and host contact information. For issues with a specific booking, contact the host directly through the Platform or reach out to us at the email below.
How do I list my property as a host?
Create a Host account, then go to your Host Dashboard to add a new listing. You will need property details, photos, pricing, and availability. If you need help setting up your listing, email us and we will assist you.
How do provider subscriptions work?
Providers pay an annual subscription to be listed in the Beekoozy Provider Directory. Subscriptions are billed in advance through Stripe and renew automatically each year. You can manage or cancel your subscription from the Provider Dashboard or the Stripe Billing Portal.
How do I cancel my provider subscription?
Log in to your Provider Dashboard and open subscription settings, or use the Stripe Billing Portal link in your account. If you cancel, your listing stays active until the end of your current paid period. Provider subscriptions are non-refundable except as required by law.
How do I request a refund?
Refund eligibility depends on the type of transaction. Guest booking refunds are handled between you and the host according to the host's cancellation policy. Provider subscription refunds are generally not issued for partial periods. Contact us with your account email and transaction details and we will review your request.
How do I delete my account?
Open your Profile, scroll to the bottom, and tap "Delete account". Type DELETE to confirm and your sign-in, profile, listings, and directory profile are removed immediately. Subscriptions billed through Stripe are cancelled for you; subscriptions billed through the App Store must be cancelled in your Apple ID settings first, because Apple does not let us cancel them on your behalf. We keep payment records only where the law requires it. If you cannot sign in, email info@beekoozy.com with "Account Deletion Request" in the subject line and we will delete it for you.
How do I exercise my privacy rights?
You may request access to, correction of, or deletion of your personal data by emailing info@beekoozy.com. See our Privacy Policy for full details on your rights under CCPA, GDPR, and other applicable laws.
Legal & Privacy
For information about how we handle your data or the terms governing use of the Platform, see:
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